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Intune

Company Portal can't connect to the server

Can't connect to the server

The Intune Company Portal app could not contact the service, usually because of network connectivity, service availability, or account-specific sign-in issues.

Can't connect to the servergeneral

Observed message

Can't connect to the server

Why it happens

  • The device does not have reliable connectivity to the Intune service.
  • The user account session or sign-in state is invalid.
  • A transient service or network issue is affecting Company Portal communication.

How to fix it

  1. Check the device network connection and retry the sign-in or enrollment action.
  2. Sign out of Company Portal and sign back in with the correct account.
  3. Retry from a different network if the current path may be blocked.

Official reference

Microsoft Learn: Troubleshoot Company Portal app issues

Related errors

APP_CI_ENFORCEMENT_ERROR_RETRIEVING_CONTENTIntune could not retrieve app contentAPP_CI_ENFORCEMENT_ERROR_INSTALLING_PACKAGEIntune failed while installing the packageOptInRequiredAWS account is not subscribed to the serviceInvalidActionAWS API request used an invalid action

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Intune Company Portal can't connect to the server: causes and fixes | Error Atlas