Creative Cloud Desktop App

Adobe Creative Cloud installation failed with Error 25

Error code: 25

The installer being used is not compatible with the processor architecture of the device. Error 25 most commonly occurs when trying to install an x86/x64 version of an Adobe app on an ARM-based computer, such as an Apple Silicon Mac or a Windows ARM device.

25compatibility

Observed message

Error code: 25

Why it happens

An x86 or x64 installer is being used on an ARM-based device (e.g., Apple Silicon Mac, Windows on ARM).
The Creative Cloud desktop app is serving the wrong installer architecture for the detected hardware.

How to fix it

Ensure the Creative Cloud desktop app itself is the ARM-native version for your platform.
On Apple Silicon, download the Universal or Apple Silicon-specific version of the app from the Creative Cloud desktop app.
On Windows ARM, check that the Adobe app version you are installing has ARM support and that you are using the correct installer.
Contact Adobe support if the Creative Cloud desktop app is not offering the correct architecture for your device.

Official reference

Error 25 causes installation failure

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