Error AtlasError Documentation and ResolutionAdobe documented errors
Browse documented Adobe errors with exact messages, troubleshooting context, and practical remediation steps.
Tool
Acrobat
1923Adobe Acrobat installation failed with Error 1923installation: Adobe Acrobat could not be installed because the installer was unable to install a required Windows service. This is a Windows Installer error and is typically caused by insufficient permissions or a conflicting service already running.
1935Adobe Acrobat installation failed with Error 1935installation: Adobe Acrobat installation failed while attempting to install a .NET Framework or Visual C++ assembly. Error 1935 is a Windows Installer error caused by an issue with the Microsoft .NET Framework or side-by-side (SxS) assembly installation.
Tool
Creative Cloud Desktop App
16Adobe Creative Cloud app launch failed with Configuration Error 16permissions: A configuration failure occurred when launching a Creative Cloud app. This error is caused by incorrect or restricted permissions on the Adobe PCD and SLStore licensing folders, preventing the app from reading or updating its license data.
113Adobe Creative Cloud installation failed with Error 113network: The Creative Cloud installer cannot connect to Adobe's servers to download or verify installation files. This is typically caused by network connectivity issues, firewall restrictions, or a misconfigured hosts file.
1603Adobe Creative Cloud installation failed with Error 1603installation: Error 1603 is a generic MSI-level fatal installation error that is computer-specific. It does not point to a single root cause — the actual cause must be identified by reviewing installation logs. Common underlying issues include insufficient folder permissions, running background processes, and startup items interfering with the installer.
191Adobe Creative Cloud installation failed with Error 191installation: The Creative Cloud app could not be installed, often due to an underlying OS-level error (visible in the Install.log as an #@#OS_Error_Code). Common causes include access denial (0x80070005), incorrect Windows Advanced Storage Settings, or AppLocker/Group Policy restrictions blocking UWP package deployment.
2Adobe Creative Cloud installation failed with Error 2installation: One or more files inside the AdobeGenuineClient folder are missing or corrupted. This folder contains files that verify the authenticity of Adobe software, and without them the installer cannot complete.
202Adobe Creative Cloud installation failed with Error 202installation: The Creative Cloud app installation failed, often related to a corrupted or stuck download. The error can also be caused by a corrupted Windows user profile.
505Adobe Creative Cloud installation failed with Error 505permissions: The Creative Cloud installer encountered a permission failure, meaning it was unable to write to or access a required file or folder due to insufficient user or system permissions.
506Adobe Creative Cloud installation failed with Error 506 on Windowspolicy: A Windows install policy is preventing the Creative Cloud app from being installed. This typically occurs when Group Policy or AppLocker settings restrict the installation of UWP or packaged applications on the device.
702Adobe Creative Cloud installation failed with Error 702 on macOSinstallation: The Creative Cloud app installation failed on macOS. Error 702 is specific to macOS and is typically related to Gatekeeper, SIP (System Integrity Protection), or permissions issues preventing the installer from completing.
A12E1Adobe Creative Cloud installation failed with Error A12E1installation: Error A12E1 indicates a failure during the Creative Cloud installation process, often related to installer integrity or environment issues.
6Adobe Creative Cloud installation failed with Exit Code 6installation: Exit code 6 is a generic installation failure. The exact cause must be determined by reviewing the installation log file for the specific error message that appears below the exit code.
7Adobe Creative Cloud installation failed with Exit Code 7installation: Exit code 7 is a generic installation failure, similar to Exit Code 6. The specific cause must be found in the installation log file. Common root causes include file system permission errors and leftover files from previous install attempts.
1Adobe Creative Cloud installation or update failed with Error 1installation: The Creative Cloud desktop app has become corrupted, or damaged Adobe files are interfering with the installation or update process.
1722Adobe Creative Cloud installation or update failed with Error 1722installation: Error 1722 is a Windows Installer error indicating that a program run as part of the setup failed. This is often caused by a custom action failure within the MSI package, typically related to permissions or a conflicting process.
201Adobe Creative Cloud installation or update failed with Error 201network: A downloaded file was damaged, or the device was unable to connect to Adobe servers during the installation or update of a Creative Cloud app.
403Adobe Creative Cloud installation or update failed with Error 403network: The installer received an HTTP 403 Forbidden response from Adobe's servers, meaning access to a required resource was denied. This is typically a network, firewall, or server-side access issue.
42Adobe Creative Cloud installation or update failed with Error 42integrity: The Creative Cloud installer cannot verify the digital certificate of a critical executable, or cannot access a required file or directory. This is often caused by an invalid or untrusted Adobe digital certificate.
1001Adobe Creative Cloud update failed with Error 1001update: The Creative Cloud desktop app encountered a failure during an app update. Error 1001 is typically caused by a corrupted or interrupted download, or a stale update cache.
50Adobe Creative Cloud update failed with Error 50update: The Creative Cloud desktop app could not back up existing assets while attempting to install an update, causing the update to fail.