Error AtlasError Documentation and ResolutionAdobe documented errors
Browse documented Adobe errors with exact messages, troubleshooting context, and practical remediation steps.
Tool
Acrobat
1923Adobe Acrobat installation failed with Error 1923installation: Adobe Acrobat could not be installed because the installer was unable to install a required Windows service. This is a Windows Installer error and is typically caused by insufficient permissions or a conflicting service already running.
1935Adobe Acrobat installation failed with Error 1935installation: Adobe Acrobat installation failed while attempting to install a .NET Framework or Visual C++ assembly. Error 1935 is a Windows Installer error caused by an issue with the Microsoft .NET Framework or side-by-side (SxS) assembly installation.
Tool
Creative Cloud Desktop App
16Adobe Creative Cloud app launch failed with Configuration Error 16permissions: A configuration failure occurred when launching a Creative Cloud app. This error is caused by incorrect or restricted permissions on the Adobe PCD and SLStore licensing folders, preventing the app from reading or updating its license data.
10Adobe Creative Cloud installation failed with Error 10integrity: The gccustomhook process failed to verify an older or incompatible version of the Adobe Genuine Service before installing the latest version. Deleting the existing AdobeGCClient folder allows the verification step to complete and the fresh installation to proceed.
11Adobe Creative Cloud installation failed with Error 11integrity: An older or incompatible installation of the Adobe Genuine Service is blocking the installer. The installer attempted to remove the existing AdobeGCClient folder but failed. Manually deleting the folder allows the installation to proceed.
113Adobe Creative Cloud installation failed with Error 113network: The Creative Cloud installer cannot connect to Adobe's servers to download or verify installation files. This is typically caused by network connectivity issues, firewall restrictions, or a misconfigured hosts file.
14Adobe Creative Cloud installation failed with Error 14integrity: The gccustomhook.exe process was unable to start the Adobe Genuine Service (AGS) after it had been successfully installed. This can happen if the AGS is blocked, if its files are corrupted, or if there is a conflict with an older version already on the system.
1603Adobe Creative Cloud installation failed with Error 1603installation: Error 1603 is a generic MSI-level fatal installation error that is computer-specific. It does not point to a single root cause — the actual cause must be identified by reviewing installation logs. Common underlying issues include insufficient folder permissions, running background processes, and startup items interfering with the installer.
19Adobe Creative Cloud installation failed with Error 19installation: A conflicting process is running on the device that is preventing the installation from completing. Return code 19 means the installer detected an active background process that must be closed before the installation can continue.
191Adobe Creative Cloud installation failed with Error 191installation: The Creative Cloud app could not be installed, often due to an underlying OS-level error (visible in the Install.log as an #@#OS_Error_Code). Common causes include access denial (0x80070005), incorrect Windows Advanced Storage Settings, or AppLocker/Group Policy restrictions blocking UWP package deployment.
2Adobe Creative Cloud installation failed with Error 2installation: One or more files inside the AdobeGenuineClient folder are missing or corrupted. This folder contains files that verify the authenticity of Adobe software, and without them the installer cannot complete.
202Adobe Creative Cloud installation failed with Error 202installation: The Creative Cloud app installation failed, often related to a corrupted or stuck download. The error can also be caused by a corrupted Windows user profile.
21Adobe Creative Cloud installation failed with Error 21compatibility: The device does not meet the minimum system requirements for the Adobe app being installed, or Windows Compatibility Mode is enabled on the installer, preventing it from running correctly.
22Adobe Creative Cloud installation failed with Error 22compatibility: Adobe Creative Cloud apps cannot be installed on a case-sensitive file system. Error 22 appears when the target drive is formatted with a case-sensitive file system (such as a case-sensitive APFS or HFS+ volume on macOS), which is not supported by Adobe's installer.
23Adobe Creative Cloud installation failed with Error 23disk-space: The device does not have enough free disk space to download, extract, and install the Adobe app. At least 10 GB of free space is recommended.
24Adobe Creative Cloud installation failed with Error 24permissions: The installer encountered file permission issues or was unable to replace an existing file during installation. This typically occurs when a file required by the installer is locked, in use, or protected.
25Adobe Creative Cloud installation failed with Error 25compatibility: The installer being used is not compatible with the processor architecture of the device. Error 25 most commonly occurs when trying to install an x86/x64 version of an Adobe app on an ARM-based computer, such as an Apple Silicon Mac or a Windows ARM device.
28000Adobe Creative Cloud installation failed with Error 28000installation: Error 28000 is an installation failure that typically occurs during the installation of Acrobat or other CC apps and is associated with licensing or installer environment issues. It is often resolved by a clean reinstall using the CC Cleaner Tool.
3Adobe Creative Cloud installation failed with Error 3integrity: The AGSService file inside the AdobeGenuineClient folder failed its digital signature verification check during installation. Adobe verifies this signature to confirm that the Genuine Service components are valid and have not been altered; if the check fails, the installation cannot continue.
41Adobe Creative Cloud installation failed with Error 41permissions: The Adobe installer cannot access required system files or folders because the current user account lacks the necessary administrator privileges.
5Adobe Creative Cloud installation failed with Error 5integrity: The installer could not move the Adobe GC (Genuine Copy) files to their required location. The fix involves deleting the existing AdobeGCClient folder so the installer can lay down a fresh copy.
502Adobe Creative Cloud installation failed with Error 502disk-space: The device does not have enough free disk space to complete the installation. The installer cannot proceed when the hard drive is nearly full.
505Adobe Creative Cloud installation failed with Error 505permissions: The Creative Cloud installer encountered a permission failure, meaning it was unable to write to or access a required file or folder due to insufficient user or system permissions.
506Adobe Creative Cloud installation failed with Error 506 on Windowspolicy: A Windows install policy is preventing the Creative Cloud app from being installed. This typically occurs when Group Policy or AppLocker settings restrict the installation of UWP or packaged applications on the device.
508Adobe Creative Cloud installation failed with Error 508installation: Error 508 indicates an app package registry failure on Windows. The Creative Cloud app package could not be registered with the Windows app registry, which is often caused by Group Policy, AppLocker, or corrupted Windows app registration state.
702Adobe Creative Cloud installation failed with Error 702 on macOSinstallation: The Creative Cloud app installation failed on macOS. Error 702 is specific to macOS and is typically related to Gatekeeper, SIP (System Integrity Protection), or permissions issues preventing the installer from completing.
8Adobe Creative Cloud installation failed with Error 8 on macOSpermissions: The gccustomhook process failed to update the permission settings for the Adobe Genuine Service plist file on macOS. This is a macOS-specific error caused by incorrect permissions on the LaunchDaemon plist file used by the Adobe Genuine Service.
9Adobe Creative Cloud installation failed with Error 9integrity: The installer cannot read the consent information stored in the AdobeGCInfo folder. If the consent registry entry or the folder itself becomes corrupted, the installer cannot access the Adobe Genuine Service preferences and the installation fails.
A12E1Adobe Creative Cloud installation failed with Error A12E1installation: Error A12E1 indicates a failure during the Creative Cloud installation process, often related to installer integrity or environment issues.
101 / 103 / 106Adobe Creative Cloud installation failed with Errors 101, 103, or 106installation: These errors appear when the Adobe app installation encounters temporary failures or when background processes interfere with the installer. They are transient errors that can often be resolved by retrying the installation after closing conflicting tasks.
135 / 136 / 137Adobe Creative Cloud installation failed with Errors 135, 136, or 137installation: These errors appear when the Adobe app installation is interrupted by temporary system or network issues. They indicate that the installation process was unable to complete due to an interruption rather than a configuration problem.
44 / 46Adobe Creative Cloud installation failed with Errors 44 or 46installation: The installer is unable to read, write, or create a critical file or folder. These errors may occur due to locked files, interfering background processes, temporary system issues, or insufficient permissions.
48 / 49Adobe Creative Cloud installation failed with Errors 48 or 49installation: The installer is unable to read, write, or create a critical file or folder, similar to errors 44 and 46. These errors can be caused by locked files, background processes, temporary system issues, or insufficient file system permissions.
81 / 86 / 87Adobe Creative Cloud installation failed with Errors 81, 86, or 87installation: These errors indicate an installation failure related to the Creative Cloud package deployment process. They are typically caused by conflicts with existing installations, missing prerequisites, or file system issues encountered during package extraction or installation.
6Adobe Creative Cloud installation failed with Exit Code 6installation: Exit code 6 is a generic installation failure. The exact cause must be determined by reviewing the installation log file for the specific error message that appears below the exit code.
7Adobe Creative Cloud installation failed with Exit Code 7installation: Exit code 7 is a generic installation failure, similar to Exit Code 6. The specific cause must be found in the installation log file. Common root causes include file system permission errors and leftover files from previous install attempts.
1Adobe Creative Cloud installation or update failed with Error 1installation: The Creative Cloud desktop app has become corrupted, or damaged Adobe files are interfering with the installation or update process.
1722Adobe Creative Cloud installation or update failed with Error 1722installation: Error 1722 is a Windows Installer error indicating that a program run as part of the setup failed. This is often caused by a custom action failure within the MSI package, typically related to permissions or a conflicting process.
201Adobe Creative Cloud installation or update failed with Error 201network: A downloaded file was damaged, or the device was unable to connect to Adobe servers during the installation or update of a Creative Cloud app.
403Adobe Creative Cloud installation or update failed with Error 403network: The installer received an HTTP 403 Forbidden response from Adobe's servers, meaning access to a required resource was denied. This is typically a network, firewall, or server-side access issue.
42Adobe Creative Cloud installation or update failed with Error 42integrity: The Creative Cloud installer cannot verify the digital certificate of a critical executable, or cannot access a required file or directory. This is often caused by an invalid or untrusted Adobe digital certificate.
504Adobe Creative Cloud package deployment failed with Error 504installation: Error 504 occurs during Creative Cloud package deployment, typically in enterprise environments. It indicates a failure in the package deployment pipeline, often related to the installer being unable to execute a required step due to permissions or environment issues.
1001Adobe Creative Cloud update failed with Error 1001update: The Creative Cloud desktop app encountered a failure during an app update. Error 1001 is typically caused by a corrupted or interrupted download, or a stale update cache.
50Adobe Creative Cloud update failed with Error 50update: The Creative Cloud desktop app could not back up existing assets while attempting to install an update, causing the update to fail.