Creative Cloud Desktop App

Adobe Creative Cloud installation failed with Error 702 on macOS

Error code: 702

The Creative Cloud app installation failed on macOS. Error 702 is specific to macOS and is typically related to Gatekeeper, SIP (System Integrity Protection), or permissions issues preventing the installer from completing.

702installation

Observed message

Error code: 702

Why it happens

macOS Gatekeeper is blocking the installer from an unverified source.
System Integrity Protection (SIP) is preventing the installer from modifying protected directories.
Incorrect folder permissions on an Adobe installation directory on macOS.

How to fix it

Open System Settings > Privacy & Security and allow the Adobe installer to run if it was blocked by Gatekeeper.
Ensure the Adobe installer is downloaded directly from Adobe's official website.
Check and correct folder permissions on /Library/Application Support/Adobe/ using the Terminal or Get Info.
If using a managed macOS environment, contact IT to confirm the device allows third-party software installation.
Run the Creative Cloud Cleaner Tool and perform a clean reinstall.

Official reference

Error 702 causes installation failure on macOS

Related errors

Explore more