Creative Cloud Desktop App

Adobe Creative Cloud installation failed with Exit Code 7

Exit Code: 7

Exit code 7 is a generic installation failure, similar to Exit Code 6. The specific cause must be found in the installation log file. Common root causes include file system permission errors and leftover files from previous install attempts.

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Observed message

Exit Code: 7

Why it happens

Leftover files or folders from a previous failed installation attempt.
Insufficient file system permissions on a directory required by the installer.
Corrupted installer files caused by an interrupted download.

How to fix it

Open the Creative Cloud installation log and locate the specific error message listed below the Exit Code 7 entry.
Remove or rename any folders left over from prior installation attempts in Program Files (Windows) or Applications (macOS).
Correct the file permissions on the parent directory flagged in the log, using an administrator account.
Re-attempt the installation after clearing leftover files and fixing permissions.

Official reference

Exit code 7 causes installation failure

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