Home Categories network Products Adobe Creative Cloud installation failed with Error 113 Creative Cloud Desktop App
Adobe Creative Cloud installation failed with Error 113 Unable to reach Adobe servers. (Error code: 113) The Creative Cloud installer cannot connect to Adobe's servers to download or verify installation files. This is typically caused by network connectivity issues, firewall restrictions, or a misconfigured hosts file.
Observed message
Unable to reach Adobe servers. (Error code: 113) Why it happens
No active internet connection or an unstable network during installation. A firewall or proxy server is blocking outbound connections to Adobe servers. The operating system hosts file is misconfigured and redirecting Adobe server hostnames incorrectly. Antivirus software is interfering with the installer's network requests. How to fix it
Verify that the device has an active internet connection and retry the installation. Temporarily disable any firewall or antivirus software and retry. Reset the hosts file to its default state to remove any incorrect Adobe server entries. If on a corporate network, contact IT to whitelist Adobe servers in the firewall or proxy configuration. Try switching to a different network (e.g., from Wi-Fi to a mobile hotspot) to rule out network-level blocking. 