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Adobe Creative Cloud installation failed with Exit Code 6

Exit Code: 6

Exit code 6 is a generic installation failure. The exact cause must be determined by reviewing the installation log file for the specific error message that appears below the exit code.

Exit Code: 6
  • Leftover files or folders from a previous failed installation attempt.
  • Insufficient file system permissions on an installation directory.
  • Corrupted installation files from an incomplete prior install attempt.
  1. Check the installation log (found via the Creative Cloud Help > Logs menu) under 'There are problems with your installation' for the specific underlying error.
  2. Remove any leftover folders from previous installation attempts in Applications (macOS) or Program Files (Windows) — for example, rename 'Adobe Photoshop CC' to 'Adobe Photoshop CC old'.
  3. Fix folder permissions on the parent directory identified in the log error messages — this requires administrator privileges.
  4. On macOS, also check for and rename the AdobePatchFiles folder and the Adobe folder in the Applications directory.
Exit code 6 causes installation failure
Adobe Creative Cloud Exit Code 6: causes and fixes | Error Atlas